Iris Beauty (Bukit Mertajam)

护理过程很细心，也很注重隐私，做完后整体感觉清爽又舒适

目前体验除腋毛一个疗程（大约15个月左右），目前长出的毛真的变小又幼了很多，效果很不错，体验感也绝了，也不会hardsell ，值得推荐👍👍

整体感受很好，也很细心，服务专业，环境也好，做了几次之后感觉效果明显，本人会比较怕痛，可是还可以接受的痛感，员工也会注重你的感受，时刻关心询问你，非常推荐👍🏻

环境干净舒服，店员也很专业又有耐心。整个过程都会先解释清楚，不会紧张也不尴尬. 除毛做了 3次护理就已经明显减少，效果让我很满意，整体体验很好，推荐 👍

我在这里做腋下冰点处毛已经5次了，效果真的看得见，毛发明显变少，生长速度也慢了很多。每次护理师都会耐心讲解护理流程和注意事项，服务态度很好，让人感觉很放心。环境也干净舒适，整体体验非常满意，推荐给想做冰点处毛的朋友。

I am extremely disappointed with the service I received, and I feel compelled to share my experience to prevent other customers from going through the same. 1. No sense of punctuality at all. My appointment was at 2pm, my treatment only began at 3.15pm. This shows a complete lack of respect for customers’ time. 2. Delayed my time without any sincere apology. Instead of an explanation, I was told: "weekend many customers,need to wait." What is the purpose of making an appointment? 3. Over-booking customers and disrupting ongoing treatments. If the salon cannot be punctual, they should not pack the schedule so tightly. Even during my treatment, the therapist kept opening the door because customers outside were rushing. This seriously affected my experience and comfort. 4. The lady boss’s attitude was unacceptable. She spoke rudely and made me feel like I was being treated as an employee, not a customer. Her tone and behaviour were disrespectful and unprofessional. This experience was extremely disappointing, and I hope the management will look into punctuality, customer service, and proper scheduling to avoid affecting future customers. I don't think I will come back!

在 Iris Beauty 做除毛，第一次就看到效果，现在已经是第三次，毛发生长明显变慢、变细很多。他们广告是说做六次就可以断根，目前我的体验真的蛮有信心的。环境干净舒服，美容师专业又细心，会继续做完整个疗程 😊